I have a problem at work or training

I’m being bullied, harassed or discriminated against

If you’re being bullied, harassed or discriminated against, you’re protected by law. Employers are responsible for preventing bullying and harassment in the workplace.

You should see if you can try and resolve the problem informally first by speaking with your employer, if you feel safe to do so. If you cannot, you should talk to your:

• human resources (HR) department
• trade union representative

If this does not work, you can make a formal complaint using their employer’s grievance procedure. If this does not work and you're still being harassed, you can take legal action at an employment tribunal.

Find out more information about workplace bullying and harassment on GOV.UK.

See get legal help for more information about what you can do if you have a problem at work.

I’m being made redundant

You need to be employed until you have completed your apprenticeship. If you’ve recently been made redundant, or are facing redundancy, ask your training provider for advice.

The government will fund your apprenticeship training for at least 12 weeks following redundancy. This is to give you time to find other employment, so you can continue with your apprenticeship.

Even if you do not find a new employer, you may be able to take your assessment and complete your apprenticeship. You must:

• have completed 75% or more of your training
• have less than 6 months of your training to complete.

You can read more in redundancy support for apprentices.

I’m not getting the right support at work

Your employer must give you time during your normal working hours to do your off-the-job (OTJ) training.

The number of hours you’ll need to spend in training will be agreed with your training provider and employer, and can be found in Skills England’s apprenticeship finder.

You should not have to work extra hours outside of your normal working schedule to complete your training.

If one of the requirements of your apprenticeship is to get an English and maths qualification, your employer must allow you time to study for this within your normal working hours. Studying for English and maths is not counted as part of your OTJ training.

Your employer may give you study leave to help you prepare for assessments, but they do not have to. Ask your employer for more information about the study leave you can get.

My training isn't going as I expected

Your training should be high quality, help you in your job, and improve your confidence. You should speak to your employer or training provider if you:

• do not have enough time for training
• feel like you’re not learning enough
• are working extra hours outside of work.

If you still have concerns after talking to them, we can help you. You can contact us for advice, or complain about a further education college or apprenticeship.

Get legal help

If you need additional support with work-related problems, there are independent sources that offer advice, counselling, and legal assistance.

Advisory, Conciliation and Arbitration Service ACAS provides free and impartial advice to employees on employment rights, best practices, and policies.

Citizens Advice provides free, confidential and independent advice to help people overcome their problems, including employment issues.

Law Centres Network offers legal advice, casework and representation to individuals and communities.